The Adventurous Muse Store offers the following Returns Policy:

As musicians and instrument enthusiasts ourselves, we understand the need to try an instrument or bow before making a final decision. Our return policy is really simple. Here is how it works:

The Master Rule: If you modify the instrument in any way, it is yours and we will NOT accept it as a return...if you decide to "improve our design", do a really good job so that you can enjoy your modified instrument.

1. As soon as you receive a delivery from us, take everything out of the package(s), being careful not to destroy the packaging, in the event that should you decide to return something later because you don't like it as much as you had hoped you would.

2. Inspect your items, particularly instruments and bows, to ensure that no damage occurred in shipping. If you notice any damage whatsoever, please contact us immediately (don@DonRickertDesign.com). We will work out the most convenient arrangement for UPS to pick up the damaged goods and we will ship a new item to you.

3. Assuming no damage problems, which will be the case 99% of the time, or once you have received replacement of any damaged items, you have 72 hours to try most products we sell, including strings if they have not been removed from their package.

4. If you decide (within 72 hours) to return something contact us at don@DonRickertDesign.com, and we will walk-through how to get it back to us. You pay the shipping. We strive to
make this as painless a process as possible. For instruments and violin bows, it is essential that you use the special packaging that they were shipped to you in. Upon receipt of the undamaged item or items to us and will give you a full refund.

If you can think of any way to make our return policy more clear, easier or better, please contact Dr. Don Rickert, the Managing Partner of Wiederholt & Rickert Partners, LLC, the parent company that owns www.AdventurousMuseStore.com. Dr. Rickert can be reached at don@DonRickertDesign.com.

The bottom line is that we want you to be so delighted with our products and our customer service, that you will tell your friends, colleagues, family members, and/or anyone else you talk to about how good we are. It is hard to overcome the impersonal nature of buying special things like high-end musical instruments over the Internet, but doing so is our goal nevertheless.

One more thing: we always hate it when we have to leave a message to a 'call center' when we need customer service. There will some times when we cannot answer the phone (and email communication is much quicker), but we promise to call you back as soon as we can. As our company grows, we will add really nice folks to our Customer Service operation.

International (i.e. non-U.S.) Orders: We will only accept orders from locations considered to be part of the U.S. (i.e. with a U.S. Postal Service Zip code.). We cannot stop the online store from accepting international orders; however, such orders will be canceled unless you have made prior arrangements by emailing us first. If you wish to request an exception to the U.S.-only policy, please be prepared to pay for fully-ensured shipping via UPS (ranges from $100 to $500 in general, depending on the country) and to pay your country's duties, taxes, fees, etc. on the FULL price of your order. Any requests to falsify Customs documents (e.g. list a lower purchase price) will cause your buying privileges to be revoked forever. Further, attempts to bargain on listed prices or complaints about the shipping costs will cause an immediate cessation of the conversation. Obviously, this notice would not have been posted if we had not wasted our time solving problems with several International orders recently.

We wish to stress that most International orders go smoothly and orders in progress are NOT affected.

Charge-backs: If you do not know what a charge-back is, you have nothing to worry about. We do not accept the legitimacy of charge-backs, which is a situation whereby a customer attempts to charge a vendor for the value of a purchase, using various "buyer protection" or similar schemes offered by credit card companies. In the event of a charge-back attempt, we will bill the charging party for all services rendered at our full hourly rate of $175/hr.

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